UBA, Charlie Boy Bus Stop, Gbagada, Lagos

Inside Banking

By Nume Ekeghe

Situated on the highway, this branch has some impressive and different features. On the day this branch was monitored, banking operations were going on smoothly. There were four tellers attending to regular transactions, two customer service personnel, and other operations staff members.

Although small, this branch was clean, organised and well structured.  The services at this branch were good. Although there was a steady influx of customers into this branch, the staff  were able to manage the crowd and attend to customers in a timely manner. The customer service at this branch was different. Used to having a section created for customer service, this branch, however, had its customer service officers on same section as the tellers. Nonetheless, the officials were very professional, polite and attended to their customers  with a smile on their faces.

This branch should be commended for  its impressive customer service and its timely response in attending to customers. But it was observed that two out of its three ATMs were not functioning as at the time of these findings. This should be corrected.