MTN Appeals to Subscribers over Woeful Services

Emma Okonji

MTN Nigeria on Wednesday appealed to its subscribers to remain patient over its network challenges and assured them that its engineers were working round the clock to fix the challenges.

The telecoms company said although some affected areas had been fixed, its network engineers were yet to cover all the other areas.

It therefore asked its subscribers to be patient, promising that all the affected areas would soon be addressed.
The PR and Protocol Manager at MTN Nigeria, Mr. Funso Aina, who made the appeal, said: “We have fixed most of the downtime challenges, but it is still work in progress, as all affected areas are yet to be fully fixed.”

For some days, MTN subscribers have encountered difficulties getting connected to the MTN network as a result of network downtime, making it almost impossible for subscribers to make calls and browse the internet.

The poor services are felt the most in Lagos, Abuja and some other cities. But as of Wednesday, some subscribers said they were able to make some successful calls, while others said they were still encountering patchy data services.