FAAN Assures on Efficient Passenger Facilitation at MMIA

The Federal Airports Authority of Nigeria (FAAN) has said that it has rehabilitated all its malfunctioned x-ray machines, and installed new ones at the E and D Wings of the international terminal of the Murtala Muhammed International Airport, Lagos.

The agency said with these improvements, there has been enhanced passenger facilitation as the security screening of passengers now take shorter time.

FAAN said it has over the years been carrying out due maintenance on all its equipment located at various airports under its management in the country.

The General Manager, Corporate Communications of the agency, Mrs. Henrietta Yakubu, said that FAAN had never cannibalised any of its equipment to use the parts to repair another, stressing that there are enough spare parts for its equipment nationwide.

She also explained that the agency’s engineers carry out regular and periodic maintenance of its entire facilities, assuring that FAAN would continue to create enabling environments for travellers and other users of its facilities.

“Those x-ray machines break down not because of non-availability of spare parts. Machines do breakdown and human beings, too. The machines work daily for 24 hours. They just had technical glitches during the week and before the end of the day, one of the machines was fixed and it started working. And over the weekend, all the three machines were back in perfect working conditions,”

Yakubu noted that facilities at the terminal have improved in the past six months as FAAN continues to improve in customer satisfaction, which passengers attest to.

“FAAN management has refurbished the toilets and improved on the lightings at the terminal; what is left now is the tiling. There have been a lot of changes in the past six months. The general ambience at the airport has improved and lots of things have been remodelled at the terminal. The signage has been worked upon. This has led to seamless passenger facilitation.

She also debunked the claim in some quarters that FAAN’s charges were one of the most expensive in the world, declaring that its charges were in consonance with the International Civil Aviation Organisation (ICAO) and the International Air Transport Association (IATA) recommendations.