Banks Celebrates Customer Service Week

Commercial bank last week celebrate the Customer Service Week by reiterating their commitment to improve customer satisfaction.

The Customer Service Week, which started 34 years ago, is a unique period when service organisations and global agencies extol the patronage and loyalty of their customers by introducing several unique and special activities to appreciate them.

It is celebrated annually during the first full week in October and has grown into a global event, in which FCMB has always been involved over the years.

For instance, First City Monument Bank (FCMB), with the theme: “Excellence Happens Here,” stated that it recognized that, “space where customers and service professionals come together; from the call center to the executive suite, from the loading dock to the home office, from behind the wheel to the front of a monitor. Where service happens is where Excellence Happens.”

 In a statement, FCMB said the celebration of this year’s Customer Service Week was memorable going by the number of activities it carried out for her numerous customers. These, according to the bank included, visit to some customers by the management of the bank.

For instance, FCMB said it visited and rewarded Alhaji Sanusi Umar, its oldest customer in terms of banking relationship (based in Bauchi State).

He was said to have consistently banked with FCMB for over 26 years.

Speaking during the visit, Umar said: “Over the years, FCMB has been excellent and impressed me in various aspects, especially prompt over the counter cheques’ payments, quick online transfers, efficient alternate channels and flexibility of the Bank’s products. I am proud to say that my wife, four children and five other relatives have accounts with FCMB and they are very satisfied with the Bank.”

Commenting on the Customer Service Week and while thanking the Bank’s customers, the Senior Vice President and Divisional Head Service Management and Technology, Mr. Oluwakayode Adigun, noted that FCMB would continue to focus on initiatives that will continually meet the needs and aspirations of her customers, as the bank understands clearly the power of the customers in her business and this is clearly reflected in the entire model for the Digital transformation of the bank which is customer lead.

In a related development, the Managing Director, Ecobank Nigeria, Patrick Akinwuntan restated the bank’s commitment to excellent service delivery to meet the needs and aspirations of its customers at all times.

Flagging off the 2018 Customer Service Week at the Ikorodu branch of the bank, the Managing Director, described the week as a huge opportunity to thank and celebrate customers of the bank. He assured that the bank would remain committed to excellence in products and services delivery at all its touch points.

“This is another moment to celebrate you. We will always celebrate you. You are the reason why we are in business. Excellent customer service is a vital part of our promise as a bank. For us, this is more than just providing answers. It’s helping customers even when they don’t know they need help.

“It’s teaching them how to do more with our products. It starts with a smile and a friendly word, and finishes with sharing our expertise, even when it has nothing at all to do with our products. We are committed to bringing you superior customer service, whenever, wherever, and however you need it. Thank you for choosing Ecobank,” he noted

Akinwuntan , who took up the role of a bank teller during his visit to the Ikorodu Branch, used the opportunity to showcase some of the digital and innovative self-service options offered by Ecobank. “We have Ecobankmobile app, and it is only one app for all the affiliates of the group including Nigeria. When you are within the app, you can switch from one country to the other, you can do transfers from one country to the other, instantly, seamlessly, real-time.

“On the app, you can also open an instant account, which we call Xpress account within 5 minutes, without having to go physically to the bank.  Also on the app you can pay for your electricity bills, school fees, membership fees for major associations, insurance premiums, DSTV, but more importantly, you can also generate a token, which we call Xpress Cash, and you can take that code to any Ecobank ATM and withdraw cash.”

Also, newly created Polaris Bank Limited, commended its customers for their support.

“We celebrate you, our customers, today because you are the reason we are committed to excellence,” the bank stated.