Access Bank Unveils Revised Customer Complaint Channels

Access Bank Plc has announced an extension of its customer education and complaint management activities.

The bank explained in a statement that the move was driven by its promise to deliver unrivalled customer service to all its customers,

“Over the years, Access Bank has strived to reach all audience tiers and communities, communicating and simplifying information on how customer-related bottlenecks can be resolved,” it added.

According to the Chief Customer Experience Officer at Access Bank Plc, Ogor Chukudebelu, the institution’s efforts were borne out of the desire to, “heighten the public’s consciousness and radically improve awareness of the vast array of resources available to them as we strive to improve their banking experiences.”

“In today’s fast-paced society, there is an increased demand for information. Information that not only helps draw the institution closer to its customers but also makes banking convenient for customers.

“As a customer-centric bank, we appreciate feedback from our customers to help us resolve any issues they have. The feedback also serves to improve and enhance their banking experience. Therefore, we have various platforms where customers can lodge their complaints or give suggestions. We will continue to avail all customers with the option of using their preferred complaint lodgment medium,” he added.

Owing to the initiative, the bank said all Access Bank customers can henceforth have their complaints lodged and resolved swiftly through a designated e-mail; live chat, contact centre, ombudsman and various social media platforms.