9mobile Assures Customers of Data Protection, Digital Transformation

Emma Okonji

9mobile has once again restated its commitment to the protection of the data of users on its network, describing it as sacrosanct and non-negotiable.

The telecoms service provider gave the assurance during the IOT West Africa Conference and Exhibition held recently at Landmark Centre, Victoria Island Lagos.

Speaking during the panel discussion titled: Tapping on 5G Technology and Infrastructure Nerves in West Africa – Future of Telecoms, the Director of Strategy and Transformation at 9mobile, Karn Gulati, said: “One of the company’s top priorities is the security and privacy of its customers’ data as well as pioneering digital transformation.”

He explained that 9mobile strictly complied with the requirements of National Information Technology Development Agency (NITDA), which mandates technology companies operating in Nigeria to store data within Nigeria, which according to him, ensures that all customer data remains within the country and is subject to local regulations.

Throwing light on how 9mobile does this, he said: “To combat cyber threats, we employ several measures such as conducting real-time attack simulations to identify any potential threats to our mobile network infrastructure. These simulations allow us to address vulnerabilities and mitigate risks proactively. Additionally, we provide remediation guidance to tackle existing threats in our network based on their priority levels. We also execute thorough inspection plans to maintain robust security protocols.”

He added that “as a customer-centric brand, our focus is on preemptively securing data and implementing stringent measures to safeguard against cyber-attacks. By taking proactive steps and leveraging advanced technologies, we ensure the utmost security and privacy for our customers’ data. By embracing technological advancements and prioritizing customer-centricity, we strive to deliver secure, accessible, and transformative services.”