NCC Unveils New Strategies for Adequate Services Delivery to Telecom Consumers

Daji Sani in Yola

The Director of Consumers Affairs Bureau of the Nigerian Communications Commission (NCC), Mr. Alkasim Umar, has unveiled new strategies that would provide solutions to poor telecom service delivery to consumers in Yola, Adamawa State. 

Umar unveiled the new strategies during weekend at the 4th edition of the village square dialogue at Lelawa Hotel in Yola that enjoyed the participation of stakeholders that were drawn from 21 local government of the state.

He said that the village square dialogue was supposed to hold in one the villages of the state but due to insecurity the dialogue was held in the state capital.  

Umar further explained that the purpose is to improve service delivery to telecom consumers. 

“On behalf of the NCC, it is my great pleasure to welcome you all to the 4th edition of Village Square Dialogue with the theme “Know your right as telecom customers here in Yola, Adamawa State.”   

According to him, the NCC want to appreciate the warm reception and support accorded to the telecom industry, which is reflected in achieving the objectives of this village square dialogue.

He also distributed emergency and phone numbers to telecom consumers that would enable them to lay their complaints whenever their service providers refuse to listen to them or address their problems.

The NCC is out to protect the rights of telecom consumers and ensured that the service providers delivered adequately the services telecom users paid for, adding that they should water down the information down to other consumers who were not there at the village square dialogue.

 The Lamido of Adamawa, His Royal Highness, Muhammadu Barkindo Aliyu Mustapha, used the occasion to task the NCC on the need to look inward and come up with new creative innovations that could drive the state’s socio-economic development forward.

He said that because the telecom industry as a catalyst for modern and socio-economic development could be harnessed to create job opportunities for the masses, particularly the youths.

The Lamido made the disclosure yesterday while addressing telecom consumers that were brought together by NCC to aid them know their rights as telecom consumers. 

Mustapha, who was represented by Professor Abba Tahir, said that telecom is one of the largest employers of labour in Nigeria and has areas that are yet to be harnessed to create more job opportunities. 

He also admonished consumers to take advantage of the awareness campaign to address their challenges regarding service delivery and also make use of the knowledge provided for the future.