PHED Targets N10b Monthly Revenue, Unveils New App 

Blessing Ibunge in Port Harcourt

The Port Harcourt Electricity Distribution Company (PHED) has unveiled new application ‘PHEDConnect App’ targeted at improving service delivery in its area of coverage.

This was just as the company expressed belief that with the new technology, the monthly revenue collection of about N7billion could move to N10 billion and counting.

Unveiling the App and other innovations by the staff of the company at the weekend, the Managing Director, Dr Benson Uwheru, said the solution would reduce human interaction with the customers and move to seamless processes for higher revenue.

Other products unveiled were ‘Ibinabo chatbox and Intranet for internal interactions of the staff, especially in documentation.

Explaining the unveiled PHEDConnect app, Jonathan Dumnamene, said customers are now able to check bills, accounts, pay bills, check customer status, etc, without coming to PHED.

He said: “You can identify staff by feeding their identity numbers into the APP and their details will emerge. You can trust then them. For those always haggling about overbilling, they can input the items they use in the house of office and it will calculate the energy the customer uses.”

He said customer could also track their transaction history.

“You don’t need to call PHED. You download the APP from google play store and start.”

Presenting the Intranet, another staff, Daniel Nkwocha, said: “With Intranet, there will be no need for emails or moving about with documents. The intranet champions in each department update the platform with information you need.”

On his part while presenting ‘Ibinabo chatbox’, Jideofor Ujah explained that, “it is bringer of good news. It brings us closer to our customers. Before you call customer care, chat with Ibinabo. Solve all your problems, chat with Ibinabo.”

Excited over the products, the Managing Director said he was happy that the products were unveiled on his birthday.

He said: “We are all living testimonies of God’s glory, as a family, the PHED family. The barrage of goodwill has been super amazing. It shows we are doing the right things.

“I sent all of you an email this morning. It came from my heart, and it salutes you for buying the vision. You are a team that connected to the vision and mission.”

Adding his voice, he said: “Intranet PHED is another amazing product. It is a loaded tool for interaction by the departments and staff about the structure, the regions.

“All strategies and innovative tools are in one tool. We keep updating it. All our developmental tools in one place. I am happy we have champions in each department.”