NERC to Launch Call Centre for Enhanced Customer Complaint Resolution, Service Improvement

Peter Uzoho

The Nigerian Electricity Regulatory Commission (NERC) will on October 5, 2023 unveil its Call Centre, a channel the regular intends to use to enhance communication with electricity customers and interested stakeholders in the Nigerian Electricity Supply Industry (NESI) with the ultimate aim of enhancing customer complaint resolution and service improvement.

The commission wants to use the platform which will be housed at its headquarters in Abuja to ensure that electricity customers from anywhere in the country can call and lodge their complaints to the commission and receive immediate response to their respective complaints.

THISDAY gathered from a competent source at NERC that the Call Centre was part of the initiatives being put in place by the industry regulator to bridge the communication gap between it and the customers and ensure that customers get on-the-spot information and clarification regarding issues bothering them.

“Yes, we are launching our Call Centre in Abuja on October 5. Our Chairman will be there to launch the facility.