OPay Refutes Alleged Fraudulent Activities

Cautions Customers, General Public
 
 A well-known and leading financial service company in Nigeria, OPay has reacted to an alleged video that resurfaced on some social media platforms (TikTok, Twitter & WhatsApp) regarding fraudulent activities on some OPay Agent accounts.

This incident in the purported video occurred over two years ago, on August 23, 2021, precisely, during which the company took the right and appropriate actions with the relevant stakeholders to resolve the stated issues.

A press statement made available by the company to THISDAY, stated further that from that point onward, the firm has periodically educated and sensitised its customers about account data security, encouraging them not to fall victim to malicious information, fraud, and scams.

“To further protect our users, we have taken significant measures to protect customer data and accounts by continuously upgrading our security system and adding extra layers of security measures such as BVN verification, and Face ID verification”, it noted. 

While stating further that OPay has also provided 24-hour Customer Service to help customers resolve any issue, it implored its customers and the general public to disregard the video and its content and beware of individuals and groups of people who peddle wrong information.

“We wish to reiterate our unwavering commitment to protecting our users from fraudulent activity or scams as customer data protection is our priority”, it stated further.

OPay is a leading digital payment platform licensed by the CBN and insured by NDIC with over 40m users, 500,000 agents, and 150,000 merchants in Nigeria, it remains committed to providing the best service and user experience to its valued customers.