Heirs Life Highlights Role of Technology in Attracting Customers to Insurance
The Managing Director Heirs Insurance Life, Mr Niyi Onifade, has outlined the role of technology in bringing customers closer to insurance.
Onifade stated this during a panel discussion at the 2nd edition of the United Capital Securities’ Insurance CEO Breakfast Forum held in Lagos.
Onifade charged insurance regulators to adopt Heirs Insurance Group’s digital framework as the minimum industry standard to drive insurance accessibility and service quality across the country.
He said from the first day, Heirs Insurance entered the market, it realised that it must go digital and thus, embraced digital tools from the start and drive insurance education heavily through its social media platforms and other digital channels.
He cited the deliberate steps the companies within Heirs Insurance Group have taken to lay a strong digital and technology foundation for its service. Onifade further outlined how the infusion of technology has been pivotal in revolutionising the overall customer experience at Heirs Insurance Group saying, “we have championed digital transformation to ensure our customers not only find insurance accessible but also experience a level of service that aligns with their expectations.”
With the theme, “Technology as a critical driver of growth and transformation in the Nigerian insurance landscape,” the forum had in attendance the Commissioner for Insurance, Mr. Sunday Thomas; Group MD/CEO, United Capital plc, Peter Ashade; MD/CEO, Heirs General Insurance, Wole Fayemi; Professor Olayinka David-West, and other executives from the Nigerian financial industry.
