Financial Services Expert Champions Financial Literacy and Bank Security Education

Elohor Oghens-Ogedegbe, an experienced Financial Services expert, has harped on the need for financial literacy and bank security education in cultivating enduring customer management practices in Nigeria.

In a recent media statement, Oghens-Ogedegbe commented on the importance of customers as the lifeblood of any organization, emphasizing the social responsibility of institutions to add value by providing educational channels and initiatives where necessary.

Zooming in on bank security, Oghens-Ogedegbe highlights the critical need for financial institutions to comprehensively educate customers on strategies to safeguard their hard-earned finances from increasingly sophisticated fraudsters.

“Financial security remains a paramount concern for financial institutions, yet it is imperative for customers to also be well-informed,” asserts Oghens-Ogedegbe.

“Staying updated on the latest scams and tactics employed by fraudsters through regular checks on bank websites, newsletters, and notices within the bank is essential.”

She further advises customers to vigilantly protect their personal information, emphasizing the importance of never sharing sensitive details such as PINs or passwords with anyone, irrespective of their purported affiliation with the bank.

“No legitimate bank representative would solicit such information over phone calls, emails, or social media,” she cautions.

Additionally, Oghens-Ogedegbe urges customers to proactively monitor their account activities, advocating for regular reviews of bank statements and immediate reporting of any unauthorized or suspicious transactions.

Furthermore, she warns against unsolicited communication, noting that fraudsters often employ phishing emails, texts, or calls to deceive individuals into divulging sensitive information.

The Expert advises customers to verify the legitimacy of any requests directly with their bank using official contact information to mitigate potential risks.
Drawing from her extensive two-decade tenure in various roles within the banking industry, Oghens-Ogedegbe currently serves as a Senior Manager.