FG Unveils Citizens’ Delivery Tracker App for Inclusive Governance

•Initiative to allow Nigerians hold public officers to account

James Emejo in Abuja

The federal government yesterday launched an updated and innovative Citizens’ Delivery Tracker App to give Nigerians voice in the governance of their country.

Speaking at the go-live event in Abuja, Special Adviser to the President on Policy and Coordination/ Head of Central Coordination Delivery Unit (CDCU), Hajia Hadiza Bala, said the platform would afford citizens the opportunity to monitor and give their own assessment about the performance of public officials, including ministers and their respective portfolios.

Specifically, she said ministers could be assessed based on some of the deliverables, particularly the 8-point agenda of President Bola Tinubu’s administration among others.

Hadiza noted Nigerians could lay complaints on specific issues and be heard, pointing out that this had been unprecedented.

She said the solution was developed in furtherance of Tinubu’s determination to involve Nigerians in governance and hold his government accountable.

She said the tracker app remained a significant milestone in the president’s commitment to ensuring transparency and accountability.

She said, “Now, Nigerians will have access to

the deliverables of all ministers thereby acknowledging the citizens as integral stakeholders in monitoring and evaluating the government’s performance. The App will be available on Google Play Store and Apple Store within the next month.

“The innovative application, which was upgraded by the CDCU in consultation with diverse stakeholders, provides citizens with information on priority

projects, policies, and programmes of the federal government.

“This application will enable citizens with the opportunity to give real-time feedback on their assessment of governments performance on the implementation of its policies, projects, and programmes from anywhere they are in the country.”

Among other key features of the app, Hadiza said citizens can access detailed information on government priority projects and programmes nationwide, promoting transparency and accountability, and fostering a sense of shared responsibility.

Users can also submit their assessment of ministries, provide feedback and observations directly through the app, facilitating timely responsiveness from the CDCU and ensuring that citizens’ voices are heard.

She said Tinubu, toward actualising his commitment to citizen engagement, will have direct access to Nigerians’ feedback on ministerial deliverables through a dedicated dashboard in his office.

According to her, the app will undergo continuous enhancements, incorporating user observations to ensure user-friendliness and maintain a robust feedback loop between citizens and government, ultimately towards ensuring effective and prompt delivery on all government priority areas.

She explained that in addition to the app, the CDCU has also developed a Delivery Reporting Framework and Template, to accurately assess and report the performance of ministries, departments, and agencies (MDAs).

She said, “We are adopting international best practices and utilising globally recognised performance indicators and benchmarks to assess the performance of MDAs in the implementation of the presidential priority programmes, projects, and policies.

“The CDCU assures all Nigerians of its commitment to effectively tracking, monitoring, and reporting the performance of MDAs in line with the Presidential priorities. The CDCU calls for the partnership of all Nigerians in the quest for national development.

“The unit further enjoins all Nigerians to embrace this opportunity to foster a culture of civic participation and co-create a future where governance genuinely serves the needs of the people in line with the aspirations of the president.”

Meanwhile, the CDCU is mandated to monitor, evaluate, and drive the delivery of the federal government’s priorities.

 Working in close collaboration with relevant stakeholders, CDCU focusses on tracking the progress of Ministries, Departments and Agencies (MDAs) of government, and accelerating outcomes aligned to national strategic objectives.