Veritas Glanvills Pensions Launches AI Chatbot “Vicki” to Boost Customer Service Experience

Veritas Glanvills Pensions Limited (VG Pensions), one of the leading pension fund administrators (PFA) in Nigeria, is proud to announce the launch of Vicki, its innovative 24/7 AI chatbot designed to empower its clients with convenient and real-time access to their pension accounts and customer service enquiries.

Vicki is a state-of-the-art chatbot powered by artificial intelligence, available 24 hours a day, 7 days a week, to provide VGP clients real-time customer service and support from their smartphones.

With Vicki clients can perform a variety of tasks, including checking their account balance, retrieving RSA PIN, obtaining account statements, accessing fund prices, checking the status of benefit payments, generating embassy letters, monitoring pension account growth, checking the status of mandate documents, applying for benefit payments, updating email addresses, and much more. They can access Vicki by simply adding the number +2348119810650 to their contacts and text ‘hi’ via WhatsApp chat.

Commenting on the new innovative solution, the Managing Director/Chief Executive Officer of Veritas Glanvills Pensions, Mr. Godson Ukpevo said: “At VG Pensions, we are constantly seeking innovative ways to improve client experience. With Vicki, we are empowering our clients with online real-time information about their pension accounts. This is just one of the many ways we are leveraging technology to enhance customer experience and make pension management easier and more accessible for everyone.

Vicki is easy to navigate and thus user-friendly and it is secure. It utilizes advanced encryption protocols to safeguard clients’ data. By embracing AI technology, VG Pensions is certainly creating more convenience for its clients.