Lubricants-for-Petrol: NNPC Launches Probe, Vows to Deal with Culprits

Emmanuel Addeh in Abuja

The Nigerian National Petroleum Company Limited (NNPC) yesterday said that it had launched a probe into a recent incident in one of its filling stations, wherein a fuel attendant insisted that customers must purchase the company’s lubricants before they can get petrol.
“The attention of NNPC Retail Limited has been drawn to a recent video clip making rounds on social media, X to be precise, concerning a fuel pump attendant in one of NNPC filling stations.

“In the said video, customers were coerced to purchase lubricants or engine oil as a prerequisite for purchasing or dispensing Premium Motor Spirit (PMS), also known as petrol. Still in the video, the attendant alleged that this was a directive from NNPC Retail Management,” a statement signed by spokesman of the company, Olufemi Soneye said.

NNPC Retail said that the allegation was entirely false and did not represent the company’s customer service charter.
It stated that at all its retail filling stations, customers are not obligated to purchase lubricants or engine oil or other products as a precursor to buying  petrol.
Speaking further on the incident, Managing Director of NNPC Retail Ltd, Mr. Huub Stokman said: “We are dedicated to providing clear, transparent and quality service to all our customers, guaranteeing that their needs are met without any recourse to unnecessary and unscrupulous conditionalities.”
NNPC advised the public to disregard the information in its entirety and report any such occurrences to the appropriate authority.

“In the meantime, NNPC Retail Limited has launched an investigation into the unfortunate incident and assures that appropriate disciplinary action will be taken against the culprit (s),” the statement said.