FAAN: Improvement of Passenger Facilitation, Security Gave Boost to Tourism

Chinedu Eze

The Federal Airports Authority of Nigeria (FAAN) said that its improvement of airport facilities, passenger facilitation and security has encouraged tourism in Nigeria.

The agency said that the drastic action taken by the Managing Director, Mrs. Olubunmi Kuku against touting at the airports has brought sanity and orderliness to the satisfaction of travellers.

Kuku identified some of these achievements when she spoke at the Wings of Change Focus Africa Conference (WOCFA) overseen by the International Air Transport Association (IATA) last week; held in Johannesburg, South Africa.

A statement signed by the Director, Public Affairs & Consumer Protection, Obiageli Orah, said FAAN has recently taken steps to make Nigeria’s airports safe and accessible by genuine tourists and travellers and has also made efforts to eliminate touting and other forms of criminal conducts around the airports.

FAAN boss also spoke on the recent creation of a dedicated Department for Cargo Services in the agency, as stakeholders emphasized the need for improvement of trade facilitation, including air cargo facilities and infrastructure, cargo compliance, closer collaboration amongst African countries and Stakeholders as well as Cargo Specialized Training for stakeholders.

There was emphasis on digitalization of passenger processing and how the embrace of robotics technology by airports in Africa would help to give customers further experience of speed, efficiency and excellence. The use of technology to drive efficiency has been part of FAAN’s priority agenda under the present dispensation.

Making his input on the first day of the conference, the Minister of Aviation & Aerospace Development, Mr. Festus Keyamo, emphasised the need for removal of visa restrictions to enable free movement of people and goods across the continent, stating that to achieve this, there is need to work with Foreign Affairs Ministers across Africa. 

The Minister equally made a case for adequate funding of air transport in Africa.

Also speaking at the event, IATA,s Regional Vice President, Africa & Middle East, Kamil Alawadhi called for pursuit of net zero carbon emissions by 2050, which constitutes part of FAAN’s recent programmes.