Deregulation: TotalEnergies Reaffirms Commitment to Distribution of Quality Products, Customer Satisfaction

Peter Uzoho

With the deregulation of petrol pricing and return of competition in the downstream petroleum sector, the Managing Director of TotalEnergies Marketing Nigeria Plc, Dr. Samba Seye, has restated the company’s commitment to delivering quality products with good standards across its service stations in Nigeria.

He also expressed the major marketer’s focus on customer satisfaction, efficiency, innovation and service excellence which he said were part of the core values of the company.

Seye stated this in Lagos during the company’s Customer Service Week, adding that with the operationalization of the 650,000 barrels per day Dangote Refinery and the Port Harcourt Refinery expected to start production soon, Nigerians should expect enough supply of petroleum products soon.

Seye said, “Customers want to get products. So, we are focusing on that and we try to deliver them products with good standards. We are following the Nigerian National Petroleum Company Limited (NNPC). If we get products, we sell; so, we hope in the coming weeks, we will have enough product. We are hopeful that with Dangote Refinery, things will change. It may not just be immediate, but in the coming days and weeks ahead, we expect to see that this thing will change.

“Just like the country is hopeful with the coming of Dangote Refinery and hopefully, with the Port Harcourt Refinery coming, we are expecting that there will be enough supply to feed all of our stations.”

He said TotalEnergies has over 514 service stations and present in all states, stating that “Our people, our dealers are trained and they know how to welcome customers.”

He further said, “Each day, we have to celebrate with our customers. We take this moment to come, see our customers, talk with them and have their feedback because It’s very important, especially if they have some complaints, and to support them.

“In TotalEnergies, customers are our centrality and we make sure our customers are very happy. And we try to do our best to help them, to support them, to give them good fuel, good lubricants.”