NDIC Reaffirms Commitment to Improved Safety of Depositors’ Funds

James Emejo in Abuja

Managing Director/Chief Executive, Nigeria Deposit Insurance Corporation (NDIC), Mr. Bello Hassan, has reaffirmed the corporation’s commitment to improved customer service relations, and safety of depositors’ funds in the financial system.

Speaking at the NDIC 2024 Customer Service Week celebration with the theme, “Above and Beyond,” in Abuja, he commended its staff for exemplary performances and dedication in fostering a culture of exceptional customer service, particularly payments to depositors of the failed Heritage Bank.

Represented by NDIC Executive Director, Corporate Services, Emily Osuji, Hassan noted that the customer service week was an international celebration that recognizes the vital importance of customer service and the individuals who serve and support customers on daily basis.

He pointed out that year’s theme captures the spirit of collaboration and the unwavering commitment of NDIC to service delivery to it stakeholders.

He said, “Today, I would like to reflect on the essence of exceptional customer service and how going above and beyond can transform not only our relationships with customers but also enhance our core mandate.”

“As you all know, our passion for what we do drives us to creating a positive and stakeholder-centric culture exceed expectations.

“The theme for this year, “Above and Beyond”, our commitment to working with excellence, understanding reflects our shared values, and providing solutions that our unique environment where competition is fierce surpass expectations.”

He said the corporation’s ability to deliver outstanding customer service in ways that create lasting impact has continued to set the organisation apart.

According to him, exceptional customer service is not the responsibility of a single nurturing but a culture that prioritises customer satisfaction, adding “we not only improve individual experiences but also build a lasting reputation for excellence”.

However, National Coordinator/Chief Executive, SERVICOM, Mrs. Nnenna Akajemeli, commended the corporation’s efforts at ensuring improved customer relations and urged it to do more.