FirstBank Assures Seamless Banking Operations Amidst Suppliers Platform Enhancement

Emmanuel Addeh in Abuja

First Bank of Nigeria (FBN) yesterday dismissed a report that it was planning a system upgrade that would see the disruption of normal services to its customers for about 10 days.
In a brief statement by the bank, it stated that its message was sent to its vendors only and was about a platform for managing its numerous suppliers and had nothings to do with the bank’s customers.

“We wish to address a misleading report circulating in the media regarding a system upgrade at FirstBank.
“The message which was incorrectly interpreted and reported was sent to , and intended for our vendors only and focused on transitioning from our current I-Supplier Platform (our automated platform that connects us to suppliers) to a new Cloud-based Supplier Platform (world-class platform for managing suppliers), to enable additional capabilities and benefits for our vendors,” the bank said.

According to the bank, the trending report that its services will be disrupted is not true, explaining that the upgrade of its suppliers’ platform, which is already ongoing, will not affect normal banking transactions.
“Please be informed that no system upgrade is currently underway, and all our customer applications are fully operational. We are not experiencing disruption to our services, and our banking systems, customer transactions, channels, etc, will not be affected by the enhanced supplier platform.

“Rest assured that our commitment to seamless service delivery remains unwavering as you continue to enjoy uninterrupted access to our services,” the bank added.
Earlier , some reports had alleged that the bank announced plans to transition to a new cloud-based procurement and financial platform as part of plans to improve services nationwide that would disrupt services for 10 days.